Effective date: 10 April 2026 — Includes Operator Agreement per POPIA Section 21Ingangsdatum: 10 April 2026 — Sluit Operateursooreenkoms in ingevolge POPIA Artikel 21
In these Terms of Service, the following words have specific meanings:
| Term | Meaning |
|---|---|
| "Kalah", "we", "us" | Kalah NPC, a non-profit company registered in South Africa, operating the Kalah platform |
| "Church", "you" | The church, congregation, or religious organisation that registers for and uses the Kalah platform |
| "Platform" | The Kalah software platform, including all websites, applications, and services provided at kalah.app and church subdomains |
| "Member" | A person whose personal information is stored on the platform by a Church |
| "Administrator" | A person authorised by the Church to manage its account on the Platform |
| "Personal information" | As defined in POPIA — information relating to an identifiable, living natural person |
| "Responsible party" | As defined in POPIA Section 1 — the Church, which determines the purpose and means of processing personal information |
| "Operator" | As defined in POPIA Section 1 — Kalah, which processes personal information on behalf of the Church |
| "POPIA" | The Protection of Personal Information Act 4 of 2013, as amended |
In hierdie Diensvoorwaardes het die volgende woorde spesifieke betekenisse:
| Term | Betekenis |
|---|---|
| "Kalah", "ons" | Kalah NPC, 'n nie-winsgewende maatskappy geregistreer in Suid-Afrika, wat die Kalah-platform bedryf |
| "Kerk", "u" | Die kerk, gemeente of godsdienstige organisasie wat vir die Kalah-platform registreer en dit gebruik |
| "Platform" | Die Kalah-sagtewareplatform, insluitend alle webwerwe, toepassings en dienste wat by kalah.app en kerksubdomeine verskaf word |
| "Lidmaat" | 'n Persoon wie se persoonlike inligting deur 'n Kerk op die platform gestoor word |
| "Administrateur" | 'n Persoon wat deur die Kerk gemagtig is om sy rekening op die Platform te bestuur |
| "Persoonlike inligting" | Soos in POPIA gedefinieer — inligting wat betrekking het op 'n identifiseerbare, lewende natuurlike persoon |
| "Verantwoordelike party" | Soos in POPIA Artikel 1 gedefinieer — die Kerk, wat die doel en middele van verwerking van persoonlike inligting bepaal |
| "Operateur" | Soos in POPIA Artikel 1 gedefinieer — Kalah, wat persoonlike inligting namens die Kerk verwerk |
| "POPIA" | Die Wet op die Beskerming van Persoonlike Inligting 4 van 2013, soos gewysig |
Kalah provides the following services to churches:
The specific features available depend on your subscription tier (see Section 11).
We aim to keep the platform available at all times but do not guarantee 100% uptime. We will give reasonable advance notice of planned maintenance.
Kalah verskaf die volgende dienste aan kerke:
Die spesifieke kenmerke wat beskikbaar is, hang af van u intekeningvlak (sien Afdeling 11).
Ons streef daarna om die platform te alle tye beskikbaar te hou, maar waarborg nie 100% uptyd nie. Ons sal redelike vooraf kennisgewing van beplande instandhouding gee.
As the responsible party under POPIA, your church has important legal obligations regarding the personal information of your members.
By using Kalah, your church agrees to:
As die verantwoordelike party ingevolge POPIA het u kerk belangrike wetlike verpligtinge rakende die persoonlike inligting van u lidmate.
Deur Kalah te gebruik, stem u kerk in tot die volgende:
This section constitutes the written agreement between the Church (responsible party) and Kalah (operator) as required by POPIA Section 21. It sets out how Kalah will process personal information on the Church's behalf.
Kalah will process personal information only in accordance with the Church's instructions as communicated through the platform's features, and as described in these Terms. We will not process personal information for any purpose other than providing the services described in Section 2.
All Kalah personnel who may have access to personal information are bound by confidentiality obligations. We will not disclose any Church's member data to any third party except as described in these Terms (sub-processors listed in Section 7) or as required by law.
Kalah will implement and maintain appropriate technical and organisational measures to protect personal information, including:
Kalah will assist Churches in responding to data subject requests (access, correction, deletion) by providing the tools within the platform to manage member data. Where a request is made directly to Kalah, we will refer the data subject to their Church and notify the Church of the request.
Kalah will make available to Churches, upon reasonable request, information necessary to demonstrate compliance with our obligations under this Operator Agreement and under POPIA Section 21.
Hierdie afdeling vorm die skriftelike ooreenkoms tussen die Kerk (verantwoordelike party) en Kalah (operateur) soos vereis deur POPIA Artikel 21. Dit sit uiteen hoe Kalah persoonlike inligting namens die Kerk sal verwerk.
Kalah sal persoonlike inligting slegs verwerk ooreenkomstig die Kerk se opdragte soos gekommunikeer deur die platform se kenmerke, en soos beskryf in hierdie Voorwaardes. Ons sal nie persoonlike inligting vir enige ander doel verwerk as om die dienste beskryf in Afdeling 2 te verskaf nie.
Alle Kalah-personeel wat toegang tot persoonlike inligting mag hê, is gebind deur vertroulikheidsverpligtinge. Ons sal geen Kerk se lidmaatdata aan enige derde party openbaar maak nie, behalwe soos beskryf in hierdie Voorwaardes (sub-verwerkers gelys in Afdeling 7) of soos deur die wet vereis.
Kalah sal toepaslike tegniese en organisatoriese maatreels implementeer en handhaaf om persoonlike inligting te beskerm, insluitend:
Kalah sal Kerke bystaan om op datasubjekversoeke (toegang, regstelling, verwydering) te reageer deur die instrumente binne die platform te verskaf om lidmaatdata te bestuur. Waar 'n versoek direk aan Kalah gerig word, sal ons die datasubjek na hul Kerk verwys en die Kerk van die versoek in kennis stel.
Kalah sal op redelike versoek aan Kerke inligting beskikbaar stel wat nodig is om nakoming van ons verpligtinge ingevolge hierdie Operateursooreenkoms en POPIA Artikel 21 te demonstreer.
As required by POPIA Section 21, here are the specifics of our data processing:
| Data type | Purpose |
|---|---|
| Names, titles | Identification, communication |
| Email addresses | Communication, magic-link authentication |
| Phone numbers | SMS communication |
| Physical addresses | Church records, pastoral care |
| Group memberships | Content access control, targeted communication |
| Religious affiliation (special personal info) | Inherent in church membership — processed under Section 28 exemption |
We process personal information for as long as the Church's account is active. Upon termination, see Section 9 for data return and deletion procedures.
Soos vereis deur POPIA Artikel 21, hier is die besonderhede van ons dataverwerking:
| Datatipe | Doel |
|---|---|
| Name, titels | Identifikasie, kommunikasie |
| E-posadresse | Kommunikasie, magic-link-verifikasie |
| Telefoonnommers | SMS-kommunikasie |
| Fisiese adresse | Kerkrekords, pastorale sorg |
| Groeplidmaatskappe | Inhoudtoegangsbeheer, geteikende kommunikasie |
| Godsdienstige affiliasie (spesiale persoonlike inligting) | Inherent aan kerklidmaatskap — verwerk onder Artikel 28-vrystelling |
Ons verwerk persoonlike inligting solank die Kerk se rekening aktief is. By beëindiging, sien Afdeling 9 vir data-teruggawe- en verwyderingsprosedures.
Personal information processed through Kalah is stored on servers in the United States. We are transparent about this because POPIA requires it and because you deserve to know.
Our hosting provider (Railway) and email service (Resend) operate from the United States. POPIA Section 72 permits this transfer because:
We apply the following safeguards:
We are actively evaluating South African and African hosting options. We will notify Churches if we change our hosting arrangements.
Persoonlike inligting wat deur Kalah verwerk word, word op bedieners in die Verenigde State gestoor. Ons is deursigtig hieroor omdat POPIA dit vereis en omdat u verdien om dit te weet.
Ons aanbieder (Railway) en e-posdiens (Resend) bedryf vanuit die Verenigde State. POPIA Artikel 72 laat hierdie oordrag toe omdat:
Ons pas die volgende waarborge toe:
Ons evalueer aktief Suid-Afrikaanse en Afrika-aanbiedingsopsies. Ons sal Kerke in kennis stel as ons ons aanbiedingsreëlings verander.
Kalah uses the following sub-processors to deliver the platform. By agreeing to these Terms, the Church authorises the use of these sub-processors:
| Sub-processor | Service | Data processed | Location |
|---|---|---|---|
| Railway | Hosting and database infrastructure | All platform data (stored on their servers) | United States |
| Resend | Email delivery | Recipient email addresses, email content | United States |
If we need to add a new sub-processor, we will:
Kalah gebruik die volgende sub-verwerkers om die platform te lewer. Deur met hierdie Voorwaardes in te stem, magtig die Kerk die gebruik van hierdie sub-verwerkers:
| Sub-verwerker | Diens | Data wat verwerk word | Ligging |
|---|---|---|---|
| Railway | Aanbieding en databasis-infrastruktuur | Alle platformdata (gestoor op hul bedieners) | Verenigde State |
| Resend | E-posaflewering | Ontvanger-e-posadresse, e-posinhoud | Verenigde State |
As ons 'n nuwe sub-verwerker moet byvoeg, sal ons:
In the event of a security breach that compromises personal information ("security compromise" as defined in POPIA Section 22):
In die geval van 'n sekuriteitskending wat persoonlike inligting kompromitteer ("sekuriteitskompromie" soos gedefinieer in POPIA Artikel 22):
A Church may terminate its account at any time by contacting us at hello@kalah.app. There are no cancellation penalties.
We may terminate a Church's account if:
Before termination takes effect, we will provide the Church with the opportunity to export its data. We will make data available in standard formats (CSV for member data, original files for documents).
Within 30 days after termination:
We may retain anonymised, aggregated data (e.g., total number of members across the platform) for internal reporting purposes. This data will not identify any individual or Church.
'n Kerk kan sy rekening te eniger tyd beëindig deur ons te kontak by hello@kalah.app. Daar is geen kansellasie-boetes nie.
Ons mag 'n Kerk se rekening beëindig as:
Voordat beëindiging in werking tree, sal ons die Kerk die geleentheid bied om sy data uit te voer. Ons sal data in standaardformate beskikbaar stel (CSV vir lidmaatdata, oorspronklike lêers vir dokumente).
Binne 30 dae na beëindiging:
Ons mag geanonimiseerde, saamgestelde data (bv. totale aantal lidmate oor die platform) vir interne verslagdoeningsdoeleindes bewaar. Hierdie data sal nie enige individu of Kerk identifiseer nie.
The Church owns all data and content it uploads to the platform. This includes member data, documents, images, event information, and website content. Kalah claims no ownership over any Church data or content.
Kalah owns the platform software, design, trademarks, and all related intellectual property. Your use of the platform does not grant you any ownership rights in the platform itself.
During the term of your subscription, we grant you a non-exclusive, non-transferable licence to use the platform for your church's purposes. You grant us a limited licence to host, display, and transmit your content solely to provide the services.
Die Kerk besit alle data en inhoud wat dit na die platform oplaai. Dit sluit lidmaatdata, dokumente, beelde, geleentheidsinligting en werfinhoud in. Kalah maak geen aanspraak op eienaarskap van enige Kerkdata of -inhoud nie.
Kalah besit die platformsagteware, ontwerp, handelsmerke en alle verwante intellektuele eiendom. U gebruik van die platform verleen u geen eienaarskapsregte in die platform self nie.
Gedurende die termyn van u intekening verleen ons u 'n nie-eksklusiewe, nie-oordraagbare lisensie om die platform vir u kerk se doeleindes te gebruik. U verleen ons 'n beperkte lisensie om u inhoud te huisves, te vertoon en oor te dra uitsluitlik om die dienste te lewer.
Kalah offers three subscription tiers:
| Tier | Price | Description |
|---|---|---|
| Smyrna | Free | Essential features for smaller congregations getting started with Kalah |
| Livanos | R299/month | Extended features for growing congregations |
| Chrysos | R599/month | Full platform access for established congregations |
All prices are in South African Rand (ZAR) and include VAT where applicable.
Price changes: We will give at least 30 days' written notice before any price increase. Price increases do not apply to the Smyrna (free) tier. If a Church does not agree with a price increase, it may terminate its account before the new price takes effect.
Payment: Paid subscriptions are billed monthly. If payment fails, we will notify the Church and provide a 14-day grace period before downgrading the account.
Kalah bied drie intekeningvlakke aan:
| Vlak | Prys | Beskrywing |
|---|---|---|
| Smyrna | Gratis | Noodsaaklike kenmerke vir kleiner gemeentes wat met Kalah begin |
| Livanos | R299/maand | Uitgebreide kenmerke vir groeiende gemeentes |
| Chrysos | R599/maand | Volle platformtoegang vir gevestigde gemeentes |
Alle pryse is in Suid-Afrikaanse Rand (ZAR) en sluit BTW in waar van toepassing.
Prysveranderinge: Ons sal ten minste 30 dae se skriftelike kennisgewing gee voor enige prysverhoging. Prysverhogings geld nie vir die Smyrna (gratis) vlak nie. As 'n Kerk nie met 'n prysverhoging saamstem nie, kan dit sy rekening beëindig voordat die nuwe prys in werking tree.
Betaling: Betaalde intekenings word maandeliks gefaktureer. As betaling misluk, sal ons die Kerk in kennis stel en 'n 14-dae-grasieperiode voorsien voordat die rekening afgegradeer word.
To the maximum extent permitted by South African law:
Each Church is responsible for maintaining its own backups of critical data. While we perform regular backups, we encourage Churches to periodically export their data.
Tot die maksimum mate wat deur Suid-Afrikaanse reg toegelaat word:
Elke Kerk is verantwoordelik vir die instandhouding van sy eie rugsteune van kritieke data. Terwyl ons gereelde rugsteune uitvoer, moedig ons Kerke aan om hul data gereeld uit te voer.
These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa, including POPIA and the Consumer Protection Act 68 of 2008 where applicable.
We believe in resolving disagreements amicably. If a dispute arises:
Hierdie Voorwaardes word beheer deur en uitgelê ooreenkomstig die wette van die Republiek van Suid-Afrika, insluitend POPIA en die Wet op Verbruikersbeskerming 68 van 2008 waar van toepassing.
Ons glo in die vriendskaplike beslegting van meningsverskille. As 'n geskil ontstaan:
We may update these Terms from time to time. We will notify Church administrators via email at least 30 days before material changes take effect. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between Kalah and the Church regarding use of the platform.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
A failure by Kalah to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
The Church may not assign its rights or obligations under these Terms without Kalah's written consent. Kalah may assign its rights and obligations in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms.
Ons mag hierdie Voorwaardes van tyd tot tyd opdateer. Ons sal Kerkadministrateurs per e-pos ten minste 30 dae voordat wesenlike veranderinge in werking tree, in kennis stel. Voortgesette gebruik van die platform nadat veranderinge in werking tree, vorm aanvaarding van die opgedateerde Voorwaardes.
Hierdie Voorwaardes, saam met ons Privaatheidsbeleid, vorm die volledige ooreenkoms tussen Kalah en die Kerk rakende die gebruik van die platform.
As enige bepaling van hierdie Voorwaardes ongeldig of onafdwingbaar bevind word, sal die oorblywende bepalings in volle krag en werking bly.
'n Versuim deur Kalah om enige reg of bepaling van hierdie Voorwaardes af te dwing, vorm nie 'n afstanddoening van daardie reg of bepaling nie.
Die Kerk mag nie sy regte of verpligtinge ingevolge hierdie Voorwaardes oordra sonder Kalah se skriftelike toestemming nie. Kalah mag sy regte en verpligtinge oordra in verband met 'n samesmelting, verkryging, of verkoop van al of wesenlik al sy bates, mits die oornemer instem om deur hierdie Voorwaardes gebind te word.
For questions about these Terms of Service:
Vir vrae oor hierdie Diensvoorwaardes: